POSITION: FLORIST

Florists sell and arrange flowers that they grow themselves or obtain from wholesalers. They are artists who create arrangements for weddings and other occasions, as well as for holidays. With their knowledge of what flowers are in season and how well different types last in various environments, Florists aim to provide customers with quality products that fit their budgets and desires.

Responsibilities

  • Grow or order flowers from wholesalers, to ensure an adequate supply to meet customers' needs
  • Determine the type of arrangement desired, the occasion, and the date, time, and location for each arrangement needed
  • Recommend flowers and greenery for each arrangement
  • Consider the customer’s budget when making recommendations
  • Design floral displays that evoke a particular sentiment or style
  • Answer telephones, take orders, wrap arrangements

 

POSITION: CUSTOMER SERVICE OFFICER (CSO)

We are looking for a Customer Service Officer with superior communication skills and a great work ethic to join our team. As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support. The person in this role must also be a keen note-taker who is adaptable and optimistic.

Key Requirements: 

  • Customer focused and have strong interpersonal and problem solving skills
  • Proficient in using Outlook, Microsoft Word, Excel and PowerPoint 
  • Ability to multi-task, prioritize and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills

Responsibilities:

  • Answers customer inquiries via phone, email, and in person
  • Directs customers to online resources
  • Updates customer records in the system, including notes about interactions
  • Pitches ideas for improving customer care
  • Creates and maintains reports about customer interactions
  • Develops a rapport with customers
  • Makes recommendations to management to improve customer experience

Qualifications: 

  • Associate’s or Bachelor’s degree
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • knowledge of social media platforms
  • knowledge of administrative procedures
  • numeric, oral and written language applications

 

POSITION: SEARCH ENGINE OPTIMIZATION (SEO) SPECIALIST

We are looking for a person who will be responsible for analyzing, reviewing and implementing websites that are optimized to be picked up by search engines. SEO Specialist will develop content to including keywords or phrases to increase traffic to the website. SEO Specialists conduct various testing methods in design, layout and advertising techniques to gain the most organic and paid traffic. SEO Specialist will have in-depth knowledge of keyword research, copywriting and the behavior of search engines. Ever-changing landscape, so you need to be continuously learning and evolving.

Key Requirements:

  • Prior experience in content writing, marketing, content growth and SEO
  • Working knowledge of search engine optimization practices
  • Outstanding ability to think creatively, strategically, identify and resolve problems
  • Excellent verbal and written communication skill
  • Ability to work within a team and independently
  • Familiarization in Google analytics
  • Experience in website optimization tools
  • Strong organizational, time management, and analytical skills

Responsibilities:

  • Reviewing and analyzing client sites for areas that can be improved and optimized
  • Preparing detailed strategy reports
  • Identifying powerful keywords to drive the most valuable traffic
  • Running Pay-per-click (PPC) campaigns
  • Writing powerful calls-to-action to convert visitors
  • Filling websites and other content with effective keywords
  • Writing effective SEO content for blogs, websites and social media accounts
  • Developing link building strategies
  • Analyzing keywords and SEO techniques used by competitors
  • Keeping updated on both white hat and black hat SEO strategies to avoid stay within search engine guidelines
  • Compiling and presenting SEO guidelines
  • Social media marketing

Qualifications:

  • Skills in Photoshop
  • Skills in CSS & HTML knowledge is MUST.
  • Must have BS degree in Computer Science or Information Technology.
  • Has knowledge in open source Technology PHP, MYSQL will be an advantage.